We highly recommend asking us to request the voice actor to record a custom audition demo based on the script, so that you can get a good idea of what the final product will sound like before having to commit payment.
However, sometimes a voice actor you choose for a recording doesn’t deliver the way you’d like the audio to sound. It happens.
We also realize that sometimes it could be you (or your client) who changed their mind or simply decided to go in a different direction.
The industry’s standard practice, in this case, is that you only pay for the recording session fee and not the usage, as the voice recording would not be used.
It is possible to do so, and the voice actor would have to agree to initiate a partial refund for you.